Bender Group understands the ramifications of chargebacks and even the potential loss of business that comes with failing to adhere to the retail sectors’ stringent vendor compliance requirements. Our number one goal is to limit our client’s risk in this area by shipping on-time, accurate orders in accordance with retailers’ vendor compliance requirements and routing guides.
Under our vendor compliance program, the specific requirements that pertain to the shipment of goods are taken from the more extensive vendor compliance and routing guides for each retailer and are complied in a quick reference form. The quick reference forms are used by our Customer Logistics Representatives (CLRs) and warehouse employees to ensure compliance requirements are consistently met. Retailers further complicate the shipping process by continually updating and changing their vendor compliance instructions and routing manuals. However, Bender Group establishes clear processes for updating changes to vendor compliance and routing guides with our clients to diminish the chance for chargebacks to occur.
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